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Promising Practices

Across Federal Regions I, II and V, Benefits Planning, Assistance and Outreach Projects (BPA&O) and Protection and Advocacy Programs have created innovative workforce development solutions to meet the needs of their constituents. These 'promising practices' showcase strategies for networking, human resource development, and capacity building. They are available in print, audio and video formats.


Know of an innovative practice we should showcase? Email tpg3@cornell.edu, and tell us more!

Benefits Assistance Networking

Download the paper:

Promising Practices: Massachusetts Association of Benefits Specialists (PDF; 531 kb)

Barbara Siegel
Barbara Siegel

Interview with Barbara Siegel

  1. Introduction: Video (0.5 mb)| Audio | Transcript
  2. Collaboration: Video (1.3 mb)| Audio | Transcript
  3. Role of PABSS: Video (1.0 mb)| Audio | Transcript
  4. Cross-referral system: Video (1.8 mb)| Audio | Transcript
  5. List-serve: Video (2.0 mb)| Audio | Transcript
  6. Benefits of the list-serve: Video (1.2 mb)| Audio | Transcript
  7. Cross-training: Video (1.9 mb)| Audio | Transcript
  8. Other collaborative efforts: Video (0.8 mb)| Audio | Transcript
  9. The future: Video (0.5 mb)| Audio | Transcript
  10. Tips: Video (0.5 mb)| Audio | Transcript
  11. The promise in this practice: Video (0.2 mb)| Audio | Transcript

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Connie Ferrell speaking with Joseph Reale
Connie Ferrell speaking with Joseph Reale

Interview with Joseph Reale

  1. Introduction: Video (0.3 mb)| Audio | Transcript
  2. The challenge: Video (0.9 mb)| Audio | Transcript
  3. The solution: Video (0.9 mb)| Audio | Transcript
  4. The evolution of MABS: Video (1.0 mb)| Audio | Transcript
  5. Getting buy-in: Video (0.6 mb)| Audio | Transcript
  6. The MABS list-serve: Video (1.4 mb)| Audio | Transcript
  7. Limiting access to the list-serve: Video (0.8 mb)| Audio | Transcript
  8. Referral system: Video (0.6 mb)| Audio | Transcript
  9. Priority system: Video (0.8 mb)| Audio | Transcript
  10. Cross-training: Video (1.3 mb)| Audio | Transcript
  11. Other collaborative efforts: Video (0.6 mb)| Audio | Transcript
  12. Tips: Video (0.4 mb)| Audio | Transcript
  13. The future of MABS: Video (0.6 mb)| Audio | Transcript
  14. The promise in this practice: Video (0.3 mb)| Audio | Transcript

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Connie Ferrell speaking with Kathleen Petkauskos
Connie Ferrell speaking with Kathleen Petkauskos

Interview with Kathleen Petkauskos

  1. Introduction: Video (0.5 mb)| Audio | Transcript
  2. Collaboration: Video (0.9 mb)| Audio | Transcript
  3. Turf issues: Video (0.7 mb)| Audio | Transcript
  4. Background of MABS: Video (0.5 mb)| Audio | Transcript
  5. Benefits of MABS: Video (1.6 mb)| Audio | Transcript
  6. List-serve: Video (1.3 mb)| Audio | Transcript
  7. Collaborations: Video (1.5 mb)| Audio | Transcript
  8. Cross-agency referrals: Video (1.1 mb)| Audio | Transcript
  9. Lessons learned: Video (0.4 mb)| Audio | Transcript
  10. Future of MABS: Video (1.2 mb)| Audio | Transcript
  11. The promise in this practice: Video (0.6 mb)| Audio | Transcript

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Cultural Outreach

Download the papers:

  • Promising Practices: The Importance of Outreach to Underserved Populations
    PDF (536 kb) | TEXT
  • Reaching Out to the African American Community in Illinois
    PDF (40 kb) | TEXT
  • Reaching Out to Rhode Island's Deaf and Hard of Hearing Community
    PDF (516 kb) | TEXT
  • Informational Outreach to the HIV/AIDS Population on SSI/SSDI Benefits and Work
    PDF (511 kb) | TEXT
  • Reaching Out to the Vietnamese Community of Massachusetts
    PDF (40 kb) | TEXT

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Deafness Access Initiative

Download the paper:

  • Promising Practices: Rhode Island Deafness Access Initiative: A Joint Effort of Rhode Island's PABSS and BPA&O Projects
    PDF (541 kb) | TEXT

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Independent Living

Download the paper:

  • Promising Practices: Benefits Planning, Assistance and Outreach Services Provided by Centers for Indpendent Living
    PDF (572 kb) | TEXT
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Innovative Referral & Staffing

Download the paper:

Promising Practices: Advanced Referral System (PDF; 596 kb)

Thomas Golden speaking with Laura Gallagher
Thomas Golden speaking with Laura Gallagher

Interview with Laura Gallagher:

Transcript of interview with Laura Gallagher (Word; 86 kb)

  1. State partnership initiative: Video (0.5 mb)| Audio | Transcript
  2. Key partners: Video (0.6 mb)| Audio | Transcript
  3. Partnership beginnings: Video (1.1 mb)| Audio | Transcript
  4. Partnership design: Video (1.3 mb)| Audio | Transcript
  5. Learn about partners' infrastructure: Video (1.0 mb)| Audio | Transcript
  6. Entitlement vs. benefits specialist: Video (1.0 mb)| Audio | Transcript
  7. Employment services & Medicaid reimbursement: Video (1.5 mb)| Audio | Transcript
  8. Sharing staff between two agencies: Video (2.4 mb)| Audio | Transcript
  9. Design for Advanced Referral System: Video (2.3 mb)| Audio | Transcript
  10. The intake process: Video (1.5 mb)| Audio | Transcript
  11. Maintaining communication: Video (1.4 mb)| Audio | Transcript
  12. Investment for both sides: Video (2.4 mb)| Audio | Transcript
  13. Success story: Video (1.4 mb)| Audio | Transcript
  14. Lessons learned: Video (2.9 mb)| Audio | Transcript
  15. "Dark moments": Video (1.6 mb)| Audio | Transcript
  16. TIP: Video (1.5 mb)| Audio | Transcript
  17. Accountability and risk: Video (1.9 mb)| Audio | Transcript
  18. Integrating partners' work cultures : Video (1.6 mb)| Audio | Transcript
  19. Staff involvement: Video (2.7 mb)| Audio | Transcript
  20. Outcomes for both sides: Video (1.2 mb)| Audio | Transcript
  21. Sustainability and future orientation: Video (3.0 mb)| Audio | Transcript
  22. The promise in this practice: Video (0.4 mb)| Audio | Transcript

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Partnering with Voc Rehab

Download the paper:

Promising Practices: Ensuring Choice Under the Ticket to Work Program (PDF; 78 kb)

Thomas Golden speaking with Sue Beecher
Thomas Golden speaking with Sue Beecher

Interview with Sue Beecher:

Transcript of interview with Sue Beecher (Word; 51 kb)

  1. Agency & grant program description: Video (0.5 mb)| Audio | Transcript
  2. Description of the PABSS program: Video (1.4 mb)| Audio | Transcript
  3. Ticket to Work Program: Video (1.2 mb)| Audio | Transcript
  4. PABSS perspective on Ticket to Work: Video (1.2 mb)| Audio | Transcript
  5. Transmittal 17: Video (0.7 mb)| Audio | Transcript
  6. Dealing with Transmittal 17: Video (2.0 mb)| Audio | Transcript
  7. Transmittal 17 issues: Video (0.8 mb)| Audio | Transcript
  8. Collaborating with Voc Rehab: Video (1.0 mb)| Audio | Transcript
  9. Negotiation: Video (2.2 mb)| Audio | Transcript
  10. Relationship Building: Video (1.2 mb)| Audio | Transcript
  11. 3 step process: Video (1.3 mb)| Audio | Transcript
  12. PABSS role with VR: Video (2.2 mb)| Audio | Transcript
  13. Cautions: Video (1.6 mb)| Audio | Transcript
  14. Forging non-adversarial relationships: Video (1.4 mb)| Audio | Transcript
  15. Results: Video (1.4 mb)| Audio | Transcript
  16. Systems change: Video (1.6 mb)| Audio | Transcript
  17. The Promise in this Practice: Video (0.9 mb)| Audio | Transcript

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Workforce Development Support

Download the papers:

Promising Practices: One Stop Part I (PDF; 150 kb)
Promising Practices: One Stop Part II (PDF; 144 kb)

Kathleen Petkauskos
Kathleen Petkauskos

Interview with Kathleen Petkauskos

  1. Introduction: Video (1.1 mb)| Audio | Transcript
  2. Background: Video (1.0 mb)| Audio | Transcript
  3. Why Collaborate?: Video (1.3 mb)| Audio | Transcript
  4. Forming a Relationship: Video (0.9 mb)| Audio | Transcript
  5. Establishing the Office: Video (0.9 mb)| Audio | Transcript
  6. Networking and Cross-Referrals: Video (1.1 mb)| Audio | Transcript
  7. Confidentiality: Video (1.3 mb)| Audio | Transcript
  8. Collaboration with other One-Stops: Video (2.3 mb)| Audio | Transcript
  9. Accessibility: Video (0.9 mb)| Audio | Transcript
  10. Success Story: Video (1.5 mb)| Audio | Transcript
  11. Tips: Video (1.5 mb)| Audio | Transcript
  12. The Future: Video (0.9 mb)| Audio | Transcript
  13. The Promise in this Practice: Video (0.4 mb)| Audio | Transcript

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Connie Ferrell speaking with Holly Higgins
Connie Ferrell speaking with Holly Higgins

Interview with Holly Higgins

  1. Introduction: Video (1.1 mb)| Audio | Transcript
  2. Service Area Covered: Video (0.7 mb)| Audio | Transcript
  3. Collaborating for Outreach: Video (1.9 mb)| Audio | Transcript
  4. Improvements: Video (1.0 mb)| Audio | Transcript
  5. Using a Press Release: Video (1.0 mb)| Audio | Transcript
  6. Role of the Disability Navigator: Video (1.0 mb)| Audio | Transcript
  7. Leadership: Video (1.2 mb)| Audio | Transcript
  8. Confidentiality: Video (0.8 mb)| Audio | Transcript
  9. Contacting Professionals: Video (1.4 mb)| Audio | Transcript
  10. Networking: Video (0.7 mb)| Audio | Transcript
  11. Reaching Youth in Transition: Video (1.7 mb)| Audio | Transcript
  12. Turf Issues: Video (1.2 mb)| Audio | Transcript
  13. Increased Work Load: Video (1.2 mb)| Audio | Transcript
  14. Tips: Video (0.6 mb)| Audio | Transcript
  15. Future: Video (0.5 mb)| Audio | Transcript
  16. The Promise in this Practice: Video (0.6 mb)| Audio | Transcript


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